Return Policy

1. Return Window & Guidelines

We want you to be fully satisfied with your apparel purchase from Halismate. If you wish to return an item, requests must be submitted within 7 days of delivery.

2. Return Eligibility Criteria

To qualify for a return, the item must meet the following criteria:

• The garment must be unworn, unwashed, unaltered, and free of odors or stains.
• All original tags, brand labels, and original packaging must be intact.
• Proof of purchase (Order ID or confirmation receipt) must accompany the request.
• For items received damaged or incorrect, photo or video proof upon unboxing is required.

3. Exchanges

If you need a different size or variant, please refer to our Size Guide prior to placing your order. Size exchanges are subject to stock availability upon receipt of your returned item. Exchange delivery will be done in 3 - 7 business days (excluding weekends and public holidays).

4. Non-Returnable Items

The following categories are non-returnable:

• Final sale items, special promotions, or clearance archive drops.
• Garments showing clear signs of wear, washing, or modification.